Customer Support
It’s not just the technology – it’s the customer experience.
At Ellex, we understand that it’s the overall package – technology, people, reliability, customer support and commitment – that makes the difference.
It starts in the factory, where all of our laser and ultrasound systems are crafted from premium components and expert manufacturing processes to provide the high level of reliability and performance that you have come to expect from Ellex. We settle for nothing less.
Responding to your needs
We understand the importance of responding quickly to equipment breakdowns. Downtime can be costly and can inconvenience your patients. As an Ellex customer, you can be assured that you will always have access to our nationwide network of factory-trained service technicians.
Warranty
Peace of mind
To give you peace of mind, all new Ellex laser and ultrasound systems are protected by a two-year factory warranty.* This warranty covers you against manufacturing or material faults sustained under normal operating conditions.
During the warranty period, you are entitled to an annual preventative maintenance check to ensure that your system continues to operate to the best of its ability.
The Ellex warranty operates under eight separate categories: laser photodisruptors, laser photocoagulators, SLT lasers, Ultrasound, Accessories, Spare parts and Consumables, and coverage commences from the first day the system is installed by an authorized Ellex representative.
* Conditions apply.
Added Security
To give you the assurance of added security, you have the option to extend the Ellex Factory Warranty. Ellex Extended Warranty Contracts are managed by Ellex, so you can feel safe and confident with the strength of Ellex protecting your purchase decision. For further information regarding extending your system’s factory warranty, please contact our office on 800 824 7444.